About Course
CPP20218 Certificate II in Security Operations – Brisbane, QLD
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Develop practical skills in conflict management, patrolling, access control, crowd management, risk response and workplace security procedures while preparing for the next steps towards applying for the relevant Queensland security licence functions.
Training is delivered by NSTA Hillcrest Pty Ltd in partnership with NSTA Pty Ltd (RTO 32292).
Course at a Glance
✔ Course Code: CPP20218
✔ Qualification: Certificate II in Security Operations
✔ Location: 18 Elliott Court, Hillcrest QLD 4118
✔ Delivery: Online component completed beforehand, followed by face-to-face training
✔ Scheduled Training: 5 days
✔ Units: 14 core units
✔ Licence Pathways: Security Officer – Unarmed Guard and Crowd Controller
✔ Fees: Contact NSTA Hillcrest™ for current course fees
✔ Upcoming Dates: View current CPP20218 intakes
Course Overview
✔ Course Code: CPP20218
✔ Course Title: Certificate II in Security Operations
Packaging Rules
To achieve this qualification, competency must be demonstrated in:
✔ 14 Core Units
Core Units of Competency
To achieve CPP20218 Certificate II in Security Operations, competency must be demonstrated in all 14 core units listed below. Assessment includes written, verbal and practical activities, including simulated security scenarios.
✔ CPPSEC2101 – Apply effective communication skills to maintain security
✔ CPPSEC2102 – Apply legal and procedural requirements to work effectively within a security team
✔ CPPSEC2103 – Apply WHS, emergency response and evacuation procedures to maintain security
✔ CPPSEC2104 – Apply risk assessment to select and carry out response to security risk situations
✔ CPPSEC2105 – Provide quality services to a range of security clients
✔ CPPSEC2106 – Protect self and others using basic defensive techniques
✔ CPPSEC2107 – Patrol premises to monitor property and maintain security
✔ CPPSEC2108 – Screen people, personal effects and items to maintain security
✔ CPPSEC2109 – Monitor and control access and exit of persons and vehicles from premises
✔ CPPSEC2110 – Monitor and control individual and crowd behaviour to maintain security
✔ CPPSEC2111 – Apply security procedures to manage intoxicated persons
✔ CPPSEC2112 – Apply security procedures to remove persons from premises
✔ CPPSEC2113 – Escort and protect persons and valuables
✔ HLTAID011 – Provide First Aid
Occupational Licensing Outcomes
✔ Security Officer – Unarmed Guard
✔ Security Officer – Crowd Controller
Occupational Titles May Include
✔ Security Officer
✔ Unarmed Guard
✔ Crowd Controller
Completing CPP20218 does not automatically issue a security licence. Applicants must separately apply through the Queensland Office of Fair Trading and meet the applicable licensing requirements.
Career Pathways
✔ Security Officer – Unarmed Guard
✔ Crowd Controller
✔ Patrol Officer
✔ Gatehouse Security
✔ Retail Security / Loss Prevention
Further Security Training
✔ CPP31318 Certificate III in Security Operations
✔ Cash-in-Transit Skill Set
✔ Security Canine Skill Set
✔ Batons and Handcuffs Skill Set
✔ Other specialist training, subject to entry and licensing requirements
Work Opportunities
CPP20218 can support entry-level security work across a range of environments, subject to the licence functions held and employer requirements.
✔ Event and venue security
✔ Retail and shopping centre security
✔ Commercial and corporate premises
✔ Gatehouse and access-control duties
✔ Patrol and property security
✔ Crowd control
Practical Skills You’ll Develop
✔ Patrolling premises and monitoring security risks
✔ Screening people and items
✔ Controlling access and exit
✔ Managing individual and crowd behaviour
✔ Responding to incidents and emergencies
✔ Applying basic defensive techniques
✔ Using security communication equipment
✔ Completing security reports and workplace documentation
Practical Participation Requirements
✔ Ability to participate safely in practical security scenarios
✔ Ability to stand, walk and patrol for extended periods
✔ Ability to communicate clearly during practical activities
✔ Ability to participate in conflict-management and first-aid activities
✔ Any reasonable adjustment needs should be discussed with NSTA Hillcrest™ before enrolment
Why Choose NSTA Hillcrest™ for CPP20218 Certificate II in Security Operations Training in QLD?
NSTA Hillcrest™ provides practical, industry-focused security training from its Hillcrest facility in Brisbane’s south. Training is delivered by experienced security trainers and includes practical scenarios designed to build confidence in real workplace situations.
Students benefit from nationally recognised training delivered in partnership with NSTA Pty Ltd (RTO 32292), practical facilities, regular course dates and support throughout the training journey.
✔ Experienced industry trainers
✔ Practical security scenarios
✔ Nationally recognised training
✔ Regular course dates and student support
Frequently Asked Questions – CPP20218 Certificate II in Security Operations
CPP20218 Certificate II in Security Operations is a nationally recognised entry-level security qualification covering practical skills such as patrols, access control, risk response, conflict management, crowd behaviour and workplace security procedures.
Students entering the Queensland security licence pathway should:
✔ Be 18 years or older
✔ Provide the required identification
✔ Pass a criminal history check
✔ Meet the practical and language requirements relevant to the training and licensing pathway
Queensland security licensing is administered separately by the
Office of Fair Trading
.
Yes. CPP20218 Certificate II in Security Operations is nationally recognised training. Training at NSTA Hillcrest™ is delivered in partnership with NSTA Pty Ltd (RTO 32292).
The scheduled face-to-face component runs over 5 days, with an online component that must be completed beforehand.
CPP20218 contains 14 core units covering communication, legal and procedural requirements, risk assessment, patrols, access control, crowd behaviour, incident response, defensive techniques and HLTAID011 Provide First Aid.
See the full Core Units of Competency list above for all 14 units.
CPP20218 supports entry-level pathways including Security Officer – Unarmed Guard and Crowd Controller, subject to obtaining the applicable Queensland security licence.
Depending on the licence functions held and employer requirements, opportunities may exist across event, venue, retail, commercial, gatehouse, patrol and property security.
The
CPP20218 Certificate II in Security Operations
is the entry-level qualification for people looking to begin a career in the security industry. It provides training relevant to Security Officer – Unarmed Guard and Crowd Controller licence pathways in Queensland.
The
CPP31318 Certificate III in Security Operations
is a more advanced qualification for licensed security personnel who want to broaden their operational skills and career opportunities.
📍 18 Elliott Court, Hillcrest QLD 4118
The Hillcrest training facility is conveniently located for students from Brisbane, Logan, Browns Plains, Ipswich and surrounding South-East Queensland areas.
Click
Enquire Now
on this page to go directly to the course enquiry form.
You can also contact NSTA Hillcrest™ on
07 3800 8631
or
hillcrest@nsta.edu.au.
Ready to Start Your Security Training?
If you’re considering CPP20218 Certificate II in Security Operations, contact NSTA Hillcrest™ to discuss upcoming dates, course requirements and the Queensland security licence pathway.
Enquire Now
View Upcoming Dates
Call 07 3800 8631
📍 Address: 18 Elliott Court, Hillcrest QLD 4118
📞 Phone: 07 3800 8631
📧 Email: hillcrest@nsta.edu.au
🌐 Website: hillcrest.nsta.edu.au
Student Feedback
Feedback from recent NSTA Hillcrest™ training cohorts
CPP20218 – Certificate II in Security Operations
“The online modules are super in depth and accessible for continuous learning.
Practical assessment was fantastic. I highly recommend the course.”
— Student Feedback, November 2025
CPP20218 – Certificate II in Security Operations
“Excellent course. Darryl (trainer) was super knowledgeable, approachable and a great teacher.”
— Student Feedback, November 2025
Related Reading
Course Content
Core Units of Competency
-
CPPSEC2101 Apply effective communication skills to maintain security
-
CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team
-
CPPSEC2103 Apply WHS, emergency response and evacuation procedures to maintain security
-
CPPSEC2104 Apply risk assessment to select and carry out response to security risk situations
-
CPPSEC2105 Provide quality services to a range of security clients
-
CPPSEC2106 Protect self and others using basic defensive techniques
-
CPPSEC2107 Patrol premises to monitor property and maintain security
-
CPPSEC2108 Screen people, personal effects and items to maintain security
-
CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises
-
CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security
-
CPPSEC2111 Apply security procedures to manage intoxicated persons
-
CPPSEC2112 Apply security procedures to remove persons from premises
-
CPPSEC2113 Escort and protect persons and valuables
-
HLTAID011 Provide First Aid